Hello Lamp Post

🔹 Hello Lamp Post

AI-Powered Digital Assistants for Public Spaces

📍 South East, UK

🧠 Areas of Expertise

• Digital Assistants for specific locations
• Customer Engagement in Physical Places
• AI for Good
• Data & Decision Making

📚 Bio

Hello Lamp Post provides AI-powered digital assistants for any physical location, to enhance customer engagement. Whether in transport hubs, city centres, or leisure attractions, Hello Lamp Post helps organisations connect with the public in scalable, interactive, and human-centred ways—without increasing operational load.

• With deployments in cities, airports, campuses, and cultural sites across the globe, the platform empowers governments, transport authorities, and property owners to offer support, gather insights, and improve experiences at scale. Driven by a mission to make places better for people, Hello Lamp Post uses generative AI and conversational design to make static environments smarter, more responsive, and more inclusive - placing a digital staff member anywhere.

🛠️ Skills & Tools

• AI-Powered Customer Engagement
• Generative AI (GenAI)
• Agentics & Conversational Design
• User Experience (UX)
• Data Analytics & Feedback Loops
• Digital Twin & Urban Experience Modelling

🏛️ Sector Experience

• Government (Local to Federal)
• Transport (Airports, Transit Authorities)
• Private Sector (Property Management, Retail Spaces)
• Leisure & Cultural Institutions (Museums, Attractions)

💼 Notable Projects

• CVG Airport (Cincinnati/Northern Kentucky International Airport) — Delivered an AI assistant that supports passengers, improves response times, and gathers passenger insights without increasing team workloads
• City of Los Angeles — Enhanced civic engagement through interactive urban installations
• University of British Columbia — Deployed campus-wide conversational AI for student support
• The Environment Agency (UK) — Used AI for community awareness and public engagement

🎤 Speaking & Workshops

Available upon request based on engagement themes such as:

• AI for Public Engagement
• Digital Assistants in Civic Spaces
• Rethinking Urban Customer Experience
• Human-Centred Conversational Design

🗓️ Sessions Offered

• Speaking Engagements
• Advisory Sessions
• Panel Moderation
• Consulting Workshops

📖 Publications & Media

• Glasgow Airport Launches New AI-Powered Digital Assistant
• Hello Lamp Post at Work – YouTube Video

🏅 Recognition

• Winner – Most Innovative Community Engagement Platform, SME Business Elite Awards
• Selected by Microsoft for the AI for Good Accelerator Programme

📬 Availability

✅ Available for:

• Advisory
• Public Speaking
• Panel Moderation
• Consulting

📆 Flexible for global and hybrid engagements

🗣️ Testimonials & References

"The airport assistant has become a valuable part of how we support passengers at CVG. It has helped us respond more efficiently, remain accessible, and gain deeper insights into what matters most to our travelers—all without placing additional pressure on our teams. More than just a tool for answering questions, it’s helped us evolve the way we deliver effective customer service."

— CVG Airport Representative